1. Introduction
Welcome to Next Play Music (“we”, “our”, “us”). These Store Policies (“Policies”) govern the operation of our retail store and the sale of our products. By shopping with us, you (“Customer”, “you”) agree to be bound by these Policies. If you do not agree with any part of these Policies, please do not proceed with your purchase.
2. Definitions
“Products” refers to all items offered for sale by us, including but not limited to merchandise, digital downloads, and physical media.
“Order” refers to the Customer’s request to purchase Products from us.
“Contract” refers to the legally binding agreement between us and the Customer for the purchase of Products.
3. Orders and Acceptance
3.1. All Orders are subject to acceptance by us. We reserve the right to refuse any Order at our discretion.
3.2. Upon acceptance of your Order, we will provide you with an order confirmation via email. The Contract between us will only be formed when we send you this confirmation.
3.3. If we are unable to accept your Order, we will inform you of this and will not charge you for the Product.
4. Prices and Payment
4.1. All prices are listed in GBP (£) and include VAT unless otherwise stated.
4.2. Payment must be made in full at the time of placing the Order. We accept payment via [list accepted payment methods].
4.3. We reserve the right to change our prices at any time. However, any changes will not affect Orders that have already been accepted.
4.4. If you believe an invoice is incorrect, please contact us promptly to discuss.
5. Delivery of Products
5.1. Delivery times are estimates and may vary. We will make reasonable efforts to deliver Products within the estimated timeframe.
5.2. Risk of loss and title for Products pass to you upon delivery.
5.3. If you do not receive your Products within the estimated delivery time, please contact us at [contact information].
5.4. We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimize the effect of the delay.
6. Returns and Refunds
6.1. You have the right to return Products within 14 days of receipt without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, you must inform us of your decision to return in writing.
6.2. If you return Products, you must do so in their original condition at your own expense. We will refund the purchase price within 14 days of receiving the returned Products, in accordance with the Consumer Contracts Regulations 2013.
6.3. If a Product is faulty, not as described, or does not do what it is supposed to, you are entitled to a full refund, repair, or replacement, in accordance with the Consumer Rights Act 2015.
7. Customer Rights
7.1. Under the Consumer Rights Act 2015, you have the right to expect that the Products are of satisfactory quality, fit for purpose, and as described.
7.2. If you have any complaints about our Products or services, please contact us at [contact information]. We will handle your complaint in accordance with our complaints handling policy.
8. Intellectual Property
8.1. All intellectual property rights in the Products, including but not limited to copyrights, trademarks, and patents, remain the property of Next Play Music or our licensors.
8.2. You may not reproduce, distribute, or create derivative works from our Products without our express written permission.
9. Limitation of Liability
9.1. Our liability for any loss or damage arising from your purchase of Products is limited to the purchase price of the Products.
9.2. We are not liable for any indirect, incidental, or consequential damages.
9.3. Nothing in these Policies limits or excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, in accordance with the Unfair Contract Terms Act 1977.
10. Data Protection
10.1. We will use the personal information you provide to us to supply the Products to you, to process your payment for the Products, and to inform you about similar products that we provide, in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
10.2. We will only give your personal information to third parties where the law either requires or allows us to do so.
11. Governing Law
These Policies are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Policies shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Information
If you have any questions about these Policies, please contact us at hello@nextplaymusic.io.